One of the most effective ways to establish rapport is by matching and mirroring a person’s communication. This refers not only to what a person says but also to how they say it along with their body language.
In 1970, Robert Birdwhistell published a study suggesting that the words we use to communicate account for only [...]
Filed under: Communication, NLP, Rapport | Tagged: Communication, Nonverbal Communication, Physiology, Purpose of Communication, Rapport, Voice Tonality | Leave a Comment »
